Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.
1. COLLECTION, PROCESSING AND USE OF PERSONAL DATA
You can visit our site without providing any personal information. We only store access data without personal reference, such as the name of your internet service provider or the page from which you are visiting us. This data is evaluated exclusively to improve our offer and does not allow any conclusions to be drawn about your person.
Personal data (title, first name, last name, date of birth, country, interests, e-mail address, telephone number, address) are only collected if you voluntarily provide them to us when ordering goods, opening a customer account or registering for our newsletter. Under no circumstances will the data collected be sold or passed on to third parties for other reasons (please also note 8. Google Analytics). We use the data you provide to fulfill and process your order and to provide you with information about products from our range. We only use e-mail advertising to the extent permitted by law and insofar as you have specifically authorized us to do so when registering for the newsletter. You can revoke your consent to the use of your e-mail address for advertising purposes at any time with effect for the future by clicking on the "Unsubscribe" link at the end of the newsletter or by sending us an e-mail to firstname.lastname@example.org .
By disclosing the personal data, you give your express consent to the data being stored for 30 years from the conclusion of the contract for liability reasons.
Every purchase on our site is processed using the best commercially available encryption method. (128-bit Secure Socket Layer). This ensures that your transactions are secure and that no information can be passed on to unauthorized third parties.
You can tell whether a single page of our website is being transmitted in encrypted form by the closed representation of the key or lock symbol in the lower status bar of your browser.
We use the data you provide to fulfill and process your order.
When you register for the newsletter, we save your e-mail address for the purpose of our own advertising until you can unsubscribe at any time. The e-mail address will not be passed on to other companies. You can revoke your consent to the use of your e-mail address at any time via the unsubscribe link in the newsletter or by sending an informal e-mail.
We save the text of your contract and send you the order data and our general terms and conditions by e-mail. You can view your past orders in our customer login area, provided you have created a customer account and have not placed a guest order. If you order as a guest, we save the text of the contract. Your orders are then no longer accessible via the Internet for security reasons.
3. DATA SECURITY
Your personal data is encrypted during the ordering process using SSL (Secure Socket Layer) over the Internet. Although nobody can guarantee absolute protection, we use technical and organizational measures to secure our website and other systems against loss, destruction, access, modification or distribution of your data by unauthorized persons. Credit card data is not stored, but processed directly by our payment service provider. Access to your customer account is only possible after entering your personal password.
Unless otherwise instructed in writing by the customer, Lenz Ges.mbH is entitled to handle e-mail traffic with the customer in non-encrypted form, being aware of the associated risks (particularly access and confidentiality).
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on our website. These are small text files that are stored on your end device, which save certain settings and data for exchange with our system via your browser. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit (persistent cookies). Cookies do not contain any personal data and can therefore not be assigned to any user. Based on cookie technology, we only receive anonymous information, for example about which websites you visited our website from, which pages were viewed on our website, etc. Please note that certain cookies are already set as soon as you enter our website . You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general (detailed information on the setting options of your browser can be found below). If cookies are not accepted, however, the functionality of our website may be restricted. Below you will find information on the cookies we use and the setting options in your browser.
What types of cookies are used?
These cookies are necessary to enable the operation of our website. This includes, for example, cookies that enable you to log into the customer area or put something in the shopping cart.
Third Party Cookies
These cookies from some of our advertising partners help to make the internet offer and our website more interesting for you. Therefore, when you visit our website, cookies from partner companies are also stored on your hard drive. These are temporary cookies that are automatically deleted after the specified time. Cookies from partner companies are usually deleted after a few days or up to 24 months, in individual cases even after several years. The cookies from our partner companies do not contain any personal data either. Data is only collected under a user ID pseudonym. This pseudonymous data is never merged with your personal data.
The table below lists the cookies we use:
Is set directly before an action is carried out in the backend and to save the login data of the admin users.
Is set directly before an action is performed in the frontend and to save the user's login data.
Run to identify users of the website after login.
Executed to save whether the cookie information has been accepted by a user.
Run to redirect the user to the appropriate language of their country.
Executed to identify users and to collect actions taken on the website in Google Analytics. For example when an order is placed.
How can I configure my browser's cookie settings?
Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html
5. DISCLOSURE OF PERSONAL DATA
Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. In order to process payments, we pass on your payment data to the credit institution commissioned with the payment.
Furthermore, the express consent is given for the data to be passed on to domestic and foreign authorities, courts, notaries, tax consultants, auditors, insurance companies, social security institutions, any public corporations, banks and credit institutions, opposing parties and their legal representatives and experts for the fulfillment of the contract may be.
If you wish, you can give your consent to receive a newsletter. This informs at irregular intervals about special discounts, promotions and offers. For this purpose, we use the e-mail address you have stored and, if necessary, data from the order history in order to be able to send you offers that you are interested in. You can revoke your consent to receive the newsletter at any time.
7. USE OF FACEBOOK SOCIAL PLUGINS
Our website uses so-called social plugins (“plugins”) from the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition "Social Plugin from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins
If you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged into Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the "Like" button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and shown to your Facebook friends.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options for protecting your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php
If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the Facebook plugins from loading with add-ons for your browser, e.g. with the “Facebook Blocker” (http://webgraph.com/resources/facebookblocker/).
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Your IP address is recorded but pseudonymised immediately (e.g. by deleting the last 8 bits). As a result, only a rough localization is possible. Data processing takes place on the basis of the legal provisions of Section 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or f (legitimate interest) of the GDPR. Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, user data is pseudonymised.
We have concluded a corresponding contract for order data processing with the provider.
You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=de.
9. USE OF GOOGLE+ PLUGINS (EG "1" BUTTON)
Our website uses so-called social plugins (“plugins”) from the social network Google+, which is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). The plugins are e.g. B. on buttons with the sign "+1" on a white or colored background recognizable. An overview of the Google plugins and their appearance can be found here: https://developers.google.com/+/plugins
If you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Google servers. The content of the plugin is transmitted directly to your browser by Google and integrated into the page. The integration gives Google the information that your browser has accessed the corresponding page of our website, even if you do not have a Google+ profile or are not currently logged in to Google+. This information (including your IP address) is transmitted directly from your browser to a Google server in the USA and stored there.
If you are logged in to Google+, Google can immediately assign your visit to our website to your Google+ profile. If you interact with the plugins, for example by pressing the "+1" button, the corresponding information is also transmitted directly to a Google server and stored there. The information is also published on Google+ and displayed to your contacts there.
The purpose and scope of the data collection and the further processing and use of the data by Google as well as your rights in this regard and setting options for protecting your privacy can be found in Google's data protection information: http://www.google.com/intl/de/+/policy //+1button.html
If you do not want Google to directly assign the data collected via our website to your profile on Google+, you must log out of Google+ before visiting our website. You can also completely prevent the Google plugins from loading with add-ons for your browser, e.g. B. with the script blocker "NoScript" (http://noscript.net/).
This website uses the Hotjar web analytics service from Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe
With this tool, movements on the websites on which Hotjar is used can be traced (so-called heat maps). For example, you can see how far users scroll and which buttons they click how often. It is also possible to use the tool to obtain feedback directly from the users of the website. In this way, we obtain valuable information in order to make our websites even faster and more customer-friendly.
Hotjar offers every user the option of using a “Do Not Track header” to prevent the use of the Hotjar tool, so that no data about the visit to the respective website is recorded. This is a setting that all standard browsers support in current versions. To do this, your browser sends a request to Hotjar to deactivate the tracking of the respective user. If you use sipgate websites with different browsers/computers, you must set up the “Do Not Track header” separately for each of these browsers/computers.
Detailed instructions with information about your browser can be found at: https://www.hotjar.com/opt-out
You can find more information about hotjar at: https://help.hotjar.com
11. INTEGRATION OF THE TRUSTED SHOPS TRUSTBADGE
The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any reviews collected, as well as to offer Trusted Shops products to buyers after an order.
This serves to protect our overriding legitimate interests in optimal marketing of our offer within the framework of a balancing of interests. The Trustbadge and the services advertised with it are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. This access data is not evaluated and automatically overwritten no later than seven days after the end of your visit to the site.
Further personal data is only transmitted to Trusted Shops if you decide to use Trusted Shops products after completing an order or have already registered for use. In this case, the contractual agreement made between you and Trusted Shops applies.
12. RIGHT TO INFORMATION
In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the data protection authority.
13. PRIVACY CONTACT
If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of consent, please contact:
T +43 (0) 5572 58143
F +43 (0) 5572 58143-33