Select the appropriate size and/or colour of your desired product and place it in your personal shopping cart by clicking on the "Add to cart" button. You can change this selection at any time until you submit your order by clicking on the shopping cart icon in the upper right corner of the online shop. You can also redeem promotional codes and vouchers in the shopping cart. By accepting the terms and conditions and clicking on the "checkout" button, you will be taken to the next ordering step.
Yes, you are welcome to send us an email at firstname.lastname@example.org with your desired products and delivery address or order by phone at + 43 (0) 5572 581 43-22. After you have entered your order, we will send you a payment link by e-mail where you can select your desired form of payment. After receiving the payment, we will send your delivery.
If your desired item is sold out, you can register for the availability notification. To do this, simply click on "Notify if available" and then you can register with your email address. You will then be notified by mail when the product is available again.
If you have a discount code and would like to redeem it, you can simply enter it in the "Discount Code" field during the shopping cart process and then click Apply. Then your discount will be displayed and deducted immediately.
After we receive your order, we immediately start processing your order. Therefore, a change afterwards is unfortunately no longer possible. However, you can return your order to us within 14 days of receipt.
After we receive your order, we immediately start processing your order. Therefore, a cancellation after the fact is unfortunately not possible. However, you can return your order to us within 14 days of receipt.
Unfortunately, we cannot reserve the products in your shopping cart due to high demand. If the stock of a product in the online store changes, for example due to purchases by other customers, it may be that a product is no longer available. For this reason, the item will then be removed from your shopping cart.
If you are located outside the EU, you will not be able to add your products to the shopping cart, as we only supply countries within the EU.
No, from outside the EU you can not add goods to the shopping cart and therefore can not order. However, if you have a delivery address in the EU, you are welcome to contact us and we will organize the order for you manually. Either by mail at email@example.com or by phone at + 43 (0) 5572 581 43-22
If you are not present at the first delivery attempt, either another delivery attempt will be made or your package will be stored at a post office/depot. You will usually receive a notification that a delivery attempt has been made and how to proceed to receive the package. Note: Please also check if delivery has been made to a drop-off location you specified.
If you notice any transport damage upon receipt of the goods, please note it on the shipping documents and have it acknowledged by the delivery person. Afterwards, please send us a message via the contact form here. If you notice a shipping damage only after the fact, please also inform our customer service via the contact form here and describe the damage as precisely as possible. We will then discuss the necessary steps with you. Note: Please keep the damaged package for a possible appraisal until the case is finally clarified.
No, from outside the EU you cannot add goods to the shopping cart and therefore you cannot order. However, if you have a delivery address in the EU, you are welcome to contact us and we will organize the order for you manually. Either by mail at firstname.lastname@example.org or by phone at + 43 (0) 5572 581 43-22
Please carefully pack the desired items in the original package or other sturdy box. Then request a return label via the contact form here and stick it on the box. You can drop off the return at a parcel station, in a parcel box or to the delivery person of the shipping service provider free of charge. When we have received and inspected your return, we will send you an email with credit information. The credit amount will then be refunded to you via the payment method used when you placed your order. Detailed instructions on our returns process can be found here.
If you do not like an ordered item or it arrives damaged, you can return it to us free of charge within 14 days of receipt, within the EU. Please understand that it is unfortunately not possible to return items that have already been worn.
After you submit your order in the online store, we immediately start processing your order. Therefore, a subsequent change of size is unfortunately no longer possible. However, within 14 days of receiving your order, you can return unworn and originally packed items to us free of charge and exchange them.
You would like to be informed regularly about current trends and offers? Then register for our newsletter! On the homepage of our online store you can enter your e-mail address and the desired language in the lower area.
Heat Socks: The heated socks feature the patented ToeCap® heating element, which heats the toe box evenly from above and below. This fights the cold where it originates: at the toes.
Heat Gloves: In the heated gloves, the FingerCap® heating element is located on each individual finger. The heating wire runs across the back of the hand and goes all the way over the fingertips and back again. Thus, all fingers and the thumb are individually heated from above and below.
Heat Vest 1.0: The Heat Vest 1.0 has two large heating elements, one on the left and one on the right, extending from the kidneys to the lower back.
Heat Vest 2.0: The Heat Vest 2.0 is heated by flexible heat pads. Thanks to the flexible Velcro system, the Heat Pads can be placed exactly where the heat is needed.
Heat Pants: The heating elements of the Heat Pants are located in the front thigh area and heat its upper side.
Heat Sole 1.0/2.0: The heating element on the Heat Soles is located in the front area of the sole and heats the front foot area (ball of the foot).
All our Heat Gloves with the designation "Finger Cap" have the same heating element, which heats each individual finger from above and below. Heat Gloves from the 4.0 and 5.0 model series have a heating element that only runs over the back of the hand and the back of the fingers, the fingers are only heated from above.
Heated textiles should not be used by persons who have reduced physical, sensory or mental capabilities. Persons who cannot perceive heat or cold properly (e.g. diabetics, people with disabilities, etc.) or have impaired skin sensation should seek medical advice before using heated textiles.
The products have the optimum effect when they are already switched on at the lowest level when leaving the house. It is crucial that the body never cools down. If the body is already cooled down, then the heated textiles can no longer warm it up. Therefore, ideally use the products on the lowest level from the beginning and increase the heating power if necessary.
The differences that can occur are merely due to personal sensations, such as the feeling of damp or cold shoes or less insulated shoes. These differences are often due to external influences, such as the ambient temperature.
When the products get warm, they work. It can't be that they get "too little warm."
The goal is not to have extremely hot feet or hands, but rather to prevent cooling.
Important: Please check the technical specifications when charging the Lithium Packs e.g. with a powerbank. Depending on the technical specifications of the powerbank, the charging times may differ from those stated in the user manual.
The flashing of the middle LED (every 2 - 3 sec.) signals the stand-by mode of the lithium pack. If you want to switch off the flashing during stand-by mode, you can activate the "LED OFF" function before exiting the Lenz heat app. After exiting the Lenz heat app, the LEDs on the lithium pack no longer flash. Nevertheless, the lithium pack automatically switches to power-off mode after the time specified in the operating instructions. The LEDs can be switched on again via the Lenz heat app or the LEDs flash again as usual during the charging process.
Before storing, discharge the lithium packs and half-charge them again (see instructions for use) - DO NOT FULLY CHARGE! Store lithium packs switched off and disconnected from the charger. In case of long-term storage, we recommend discharging and half-charging the lithium packs every 6 months. Proper storage of lithium packs can maximize battery performance and life.
Please completely charge and discharge the lithium packs three times. After that, experience shows that an improved capacity should be achieved. If this is not the case, please contact our service center.
If the charging process does not start automatically after plugging in, please press the On/Off button on the lithium pack to start the charging process. The charging process and status can be monitored using the constantly illuminated LEDs on the lithium pack (not for the red batteries). The charging indicator lights up red during the charging process. When the lithium packs are fully charged, the charging process is automatically terminated and the charging indicator switches back to green or green - red flashing. The exact charging process is also described in the operating instructions. The lithium packs can also be charged via a USB power bank using the USB charge cord supplied. Important: Please check the technical specifications of the power bank! Depending on the technical specifications of the powerbank, the charging times may differ from those stated in the user manual.
Objects made of metal such as the avalanche shovel, probe, drinking bottle and also heated gloves can influence electromagnetic fields. The technology used in Lenz heating products complies with all applicable and legal guidelines.
The usability of the Lenz product in the vicinity of other sensitive electronic products (e.g. avalanche beacons, etc.) must be clarified with the manufacturers of these other devices.
3 x 2 pieces of colored rubber bands are included with each lithium pack. These can be used to help identify multiple lithium packs that are paired with the Lenz heat app. For example, the lithium packs for the heat socks and the heat vest can be color coded. The rubber bands are placed in the middle of the lithium pack so that they cannot slip. Furthermore, the lithium packs can also be marked per person, e.g. if several people in a family use lithium packs.
Primarily, the charging indicator on the charging cable must be observed! This indicator determines whether the battery pack is fully charged or not. The charging indicator lights up red during the charging process. If the lithium packs are fully charged, the charging process is automatically terminated and the charging indicator switches back to green or green - red flashing. Please note that the charging time may also depend on the USB source (e.g. USB port on notebook or powerbank). We recommend using USB power supplies with at least 1A output current in order to comply with the specified charging time.
There is no additional display of the LEDs on the battery pack here. The charging indicator on the charging cable must be observed here. This indicates whether the battery pack is fully charged or not.
Some automatically generated emails end up in the SPAM/JUNK folder at various mail providers. Please check there if you can find the registration email. Since e-mail providers also work with so-called "blacklists" and do not display certain e-mails at all and also do not move them to the SPAM/JUNK folder, it may be that the registration e-mail does not reach you or reaches you with a time delay. Otherwise, please try to press "Resend registration email" in the menu item "My profile" at the very bottom and make sure that the email address has been entered correctly. If the above points do not help, please use an alternative email address when registering.
Important: Only applies to Android devices, under iOS this authorization is not necessary!
Up to 12 Lihtium Packs can be paired simultaneously via the Lenz Body Heat app. For example, if you want to control your own socks and your partner's socks with just one smartphone, you can. To do this, you simply need to pair your partner's Lithium Packs to another product, e.g. gloves.