As a manufacturer, we provide a warranty of two (2) years from the date of purchase for every Lenz product, in accordance with European law.
For Lenz products sold in the USA or Canada, a warranty period of one (1) year from the date of purchase applies in accordance with the laws of Canada and the USA.
During this warranty period, we will replace products free of charge that are based on material or manufacturing defects. Excluded from the warranty are damages caused by improper use, negligence, normal wear and tear (e.g. textiles) and defects that only have an insignificant effect on the value or usability of the product. The original purchase receipt is essential for warranty processing.
Also excluded from the warranty are complaints that are based on slightly different charge levels of several lithium packs in the Lenz heat app during charging or heating operation, as lithium packs and heating elements are naturally subject to production-related tolerances. These minimal differences have no noticeable effect on the heating performance and heating duration of the product.
In the following cases, any warranty claims expire:
• in the event of interventions by unauthorized parties
• when using non-original spare parts
A complaint must be processed through the store where the product was purchased or the purchase contract was concluded!
The warranty granted by Lenz Ges.mbH / Lenz North America does not limit the customer's statutory rights under applicable national law or the customer's rights against the dealer arising from the purchase contract concluded between the two.
