GENERAL CONDITIONS OF SALE AND DELIVERY
Business Textile production and trade
company register FN 136254z, Feldkirch
UID Nr. ATU 39134600
WEEE reg. No. DE29391817 | FR208411_01XKKP
T +43 (0) 5572 58143
F +43 (0) 5572 58143-33
Shipping department opening times: MON - FRI from 8 a.m. - 12 p.m. and MON - THURS from 1 p.m. - 5 p.m.
2) BANK COORDINATES
Bank: Sparkasse Bregenz Bank AG
Account holder: Lenz Ges.mbH
SWIFT/BIC code: SPBRAT2B
3) PURCHASE CONTRACT
For orders over www.lenzproducts.com is the contractual partner of the buyer:
The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking on the "Send order" button, you place a binding order for the goods contained in the shopping cart. The receipt of your order is confirmed together with the acceptance of the order immediately after it has been sent by displaying an order confirmation and also by a copy by automated e-mail. With this order confirmation, the purchase contract has come about. Lenz Ges.mbH reserves the right to withdraw from the order in exceptional cases (e.g. if the goods are not available). In this case, Lenz Ges.mbH will inform you immediately and, if necessary, suggest alternatives. Lenz Ges.mbH stores your order data and sends them to you by e-mail together with our order confirmation. You can also view the general terms and conditions of Lenz Ges.mbH here on these pages at any time. For security reasons, your order data is not accessible via the Internet.
All of our offers are subject to change and non-binding. The information on dimensions and the like contained in the catalogues, brochures, circulars, illustrations, price lists, offers, etc. are only relevant if they are stated in the order confirmation.
4) CUSTOMER SERVICE | CLAIM
T +43 (0) 5572 58143-22
F +43 (0) 5572 58143-33
If you receive a defective or damaged product despite all our checks, please contact our customer service from Monday to Friday between 8 a.m. and 12 p.m. or Monday to Thursday 1 p.m. to 5 p.m. (contacts see above). Lenz Ges.mbH would like to point out that you can also lodge a complaint conveniently online at www.lenzproducts.com/de/retour can send.
5) GUARANTEE | REPAIRS
The statutory warranty obligation applies to new goods in all EU countries. If one of the products purchased from Lenzproducts.com is damaged outside of the guarantee, in many cases it is possible for us to repair it in-house. In guarantee cases, Lenz Ges.mbH asks you to make prior arrangements (T +43 (0) 5572 58143-22 or firstname.lastname@example.org ). On request, Lenz Ges.mbH will also be happy to provide you with a cost estimate.
The liability of Lenz Ges.mbH is excluded to the extent permitted by law for all property damage and financial losses. Lenz Ges.mbH is not liable for consequential damage, third-party damage or loss of profit.
6) INVOICE | RECEIPT
You will receive an invoice from us by e-mail containing all the information relevant to the order (order number, buyer's anographic data, list of the items ordered including quantity and value, order total, information on shipping and payment, etc.). Please keep the bill! It is important for the insurance companies as proof of purchase in the event of complaints or theft. Your orders are stored with us. If you lose the documents relating to your orders, please contact us by email/fax/telephone. We will be happy to send you a copy of the details of your order.
Unless otherwise agreed, the invoice is due for payment within 14 days of the invoice date without deduction. The receipt of the entire invoice amount on our account is decisive for the timeliness of the payment. You have to bear transfer costs and transfer fees.
After receipt of the entire invoice amount, Lenz Ges.mbH will ship the ordered goods immediately, but no later than after 30 days. Partial deliveries are permitted.
If the delivery is delayed due to force majeure or other obstacles, regardless of whether they are caused by us, you or a third party, the agreed delivery period will be extended accordingly and you must set us a reasonable grace period in writing. Such obstacles are, for example, war, riots, major disruptions to operations, accidents, labor disputes, late or defective deliveries, official measures or omissions and natural disasters.
You are not permitted to set off counterclaims of any kind against our claims. You are not entitled to a right of retention
7) JURISDICTION AND APPLICABLE LAW
Austrian substantive law shall apply exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.
The place of jurisdiction is agreed to be the competent court at the customer's place of residence, whereby the customer's place of residence at the time the contract is concluded is decisive. Lenz Ges.mbH is also entitled to sue the customer at his general place of jurisdiction.
8th) CONTENT ON WWW.LENZPRODUCTS.COM
Lenz Ges.mbH has links to other sites on the Internet on various pages of our portal. Lenz Ges.mbH expressly emphasizes that it has no influence whatsoever on the design and content of the linked pages and hereby expressly distances itself from all content on linked websites. At the same time, Lenz Ges.mbH points out that the information and knowledge documents on its website do not claim to be complete. Lenz Ges.mbH sells, among other things, items that are intended for use in high-risk sports (e.g. mountain sports, ski tours, etc.). Lenz Ges.mbH assumes no liability for improper use of these products. Lenz Ges.mbH therefore recommends reading the operating instructions and the care instructions on the packaging before using these products.
The entire contents of the Internet pages www.lenzproducts.com are the full property of Lenz Ges.mbH and are therefore protected by copyright. No part of this content may be reproduced in any form or processed, duplicated or distributed using electronic systems without the express written permission of Lenz Ges.mbH. All rights reserved.
Warning: Theft of copyrighted content will result in criminal prosecution!
10) RESERVATION OF TITLE
Lenz Ges.mbH retains ownership of the delivered items until all payments from the contract and the associated claims have been received. Until then, the customer undertakes not to pledge or sell the delivered items. In the event of seizure of the delivered items, the customer must point out Lenz Ges.mbH's right of ownership and notify Lenz Ges.mbH immediately.